Frequently Asked Questions

Artwork Approval
At Steel Town Graphics, we offer a mock-up service putting your image on a rendered graphics, with the proofs to be approve. Once the artwork is approved and we print it, we are not responsible for any errors. We recommend that you check the design for errors including colors, fonts, spelling, location. 

Artwork Requirements
Your print will only be as good as the artwork you provide. All files need to be at least 300 dpi or vector format & sized to the size it should be printed. At Steel Town Graphics , we are more than happy to create the artwork for you.  If you have a font style or logo we can vectorize it for you Art Charge is $25 per logo. *If artwork takes more than 1 hour of our designers time, additional 
art fees may apply.

Cancellations
At Steel Town Graphics, please note that cancelling an order once in process will be subject to restocking fees, setup charges, depending on how long into the process, if the garments have been printed the order cannot be cancelled. Contact us for details. 

Can we mix and match sizing or styles?
Yes. As long as the logo does not change, you can choose any arrangement of sizes, and even different shirts, styles and colors.

Copy Right Material , 
With regard to the media it must be original to you, we cannot print designs that are owned by third parties. Not because we do not want to, its because its illegal. This is non negotionable, have questions send us the designs and we will take a look at it, generally any movie, game, tv show, brand, ie disney or tshirt designs cannot be reproduced. 

Decoration methods we offer? 
At Steel Town Graphics, we offer a variety of in house decoration methods including embroidery, screen printing, vinyl transfers and heat transfers, rhinestone transfers. We now offer in house DTG (Direct to Garment Printing) 

I'm missing a few shirts, what happened?
All orders can have up to 2% under run. Some shirts could be damaged during printing. Because of this, we cannot guarantee that you will receive 100% of the garments in your order. We strongly recommend ordering a few extras to account for this possibility. We always strive to give you everything you ordered, however, if there is a shortage with your order, we will refund or credit you for the difference. 

Holidays 
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:

New Year's Day
Family Day
Easter Weekend
Canada Day
Civic Holiday
Labor Day
Thanksgiving Day

Hours for store. 
We are open from 10 am to 8 pm  Monday to Friday and Saturday 12-4 pm

How much it will Cost ?
It really depends on what "it" is. Pricing varies depending on , type of decoration, quantity, shirt style, shirt color, embroidery and or print colors. You can send us an email with your order details, or simply fill out our Quote Request form to get started with pricing info. We have pricing on our website for screen printing CLICK HERE.

Payment Types and Deposit 
At Steel Town Graphics, we accept credit/debit, cash, and e-transfers. Generally we require a deposit of 50% up front to process the order. Rush jobs need to be paid in full. 

Returns
What can be returned: Due to the personalized and custom nature of our products and printing processes, most items are considered final sale and cannot be returned. Please review sizing charts and product specs before placing your order! Except in cases where there is an obvious manufacturing defect, custom ordered items decorated with custom images/artwork cannot be returned. This includes for sizing exchanges. 

Screen Printing Setup Charge 
At Steel Town Graphics, we have several different screen charges depending on the type see below.

Retail, Generally the screen charge is incorporated into the printing price CLICK HERE to get pricing, if you would like a break down of the pricing its generally $15 per color, per logo.  Repeat fee is $10 per color, per logo.

Wholesale, Because we have discounted the printing price and allow you to bring your own shirts in for printing the setup charge for wholesale clients is $25 per color per logo. CLICK HERE for whole sale pricing. Repeat fee is $10 per color, per logo.

Optional, We offer an additional service if you plan to reprint the same logo over and over, several times per year.  Starting at $40 per color, per logo. (price depends on the size of the screen, and type of screen for the design. This service their is no repeat fee, and we will keep these screens exclusively for those designs. (The screens are kept on screen for (1) year unless used.) Contact us for details.  

Turn Around Time 
Standard turnaround time is 7-10 business days (Monday through Friday, excluding major holidays). Turnaround time begins once we have received payment, and all artwork and order details have been approved by the customer. Larger, more complex orders will often take a bit longer, and we will let you know that if you are placing an order that falls into this category. We do take on rush orders at an additional cost when we are able to fit them into our schedule.

What is the minimum you will decorate?
We accept all orders of all quantities. However, smaller quantity orders will cost more per item. We will recommend a decorating process to suite your printing need and pricing will vary when using the different decoration method. Embroidery and Vinyl transfers the price stays the same per piece, however with screen printing the more your order the more affordable the print. 

What kinds of products do  you print on?
At Steel Town Graphics, we offer screen printing for hoodies, paper bags, polos, tank tops, tote bags, t-shirts, sweaters, and can print on specialty items including napkins, hats and more. We also offer specialty prints including over sized prints contact us for details as pricing, limitations and time lines will be affected. 
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