PRICING, PAYMENT & POLICY
DO YOU CHARGE SET-UP FEES?
Yes , We do charge setup fees for screen printing. We tell you what the unit price will be, as well as the sub-total, taxes, and grand total. We charge $25 per color per locationl.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept VISA and MasterCard or cash in store, or send an e-transfer to firstname.lastname@example.org
Due to all of our orders being custom of some nature we require payment in full, This allows us to bring in extra items, supplies for the job. While we used to only require a deposit this doesn't work when we order product in.
CAN WE PAY BY PURCHASE ORDER OR CHEQUE?
No — we do not accept purchase orders or payments by cheque. The ability to purchase your apparel necessitates confirmation your payment has been processed. The same applies to goods leaving our location. To control cost, our system eliminates the need for an accounts receivable department. Cheques are held for 10 business days.
WHAT IS YOUR RETURN POLICY?
If the apparel is materially different or the design is different than your approved mockup, then we will replace it at no cost to you. Our system has been refined to check the orders throughout all stages of production and have been signed for and documented before shipment. Any claims must be made within three days of receipt of goods by phone or e-mail to receive instructions for proper return.
We do not manufacture the shirts and are not responsible or liable for colour shade variances. We are not able to accept returns by a shade difference in the dye lots. We also have no control over the colour settings on your computer monitor and cannot accept returns based on perceived colour shading differences. We do accept returns and replace the products if we send the wrong colour altogether, sometimes their are differences in sizes due to the company ordering from different factories or different lots which we have no control over.,
Your acceptance of the design before purchase is a binding agreement that you approve the print. We do not alter the design before printing unless specifically requested to do so by you or someone you have authorized to make changes. We do not provide spell checking on any purchased or printed designs and will not accept returns based on misspelled words.
WHAT IS YOUR EXCHANGE POLICY?
We do not offer exchanges on printed items. The exchange refers to inventory we had purchased for your order, that you now wish to have us return for another style or colour. Exchanges will be subject to a restocking fee paid by the customer. The fee can only be determined when all the factors of the order are know to us. Customers will be responsible for the cost of shipping items back to the wholesale supplier, from T-Shirt Guys. Once you have approved your order for production, you past the point of any exchange or return.
CAN I MAKE CHANGES TO MY ORDER AFTER PAYMENT?
It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
WHAT IS YOUR CANCELLATION POLICY?
Cancellations made after order has been placed will be subject to a 25% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments has begun on the order — or once you have given us your artwork mockup approval to proceed.
Once you have given us permission to print your order, you are 100% financially responsible.
WHY IS MY ORDER MISSING A FEW SHIRTS?
All orders can have up to 5% under run. Some shirts could be damaged during printing. Because of this, we cannot guarantee that you will receive 100% of the garments in your order. We strongly recommend ordering a few extras to account for this possibility. We always strive to give you everything you ordered, however, if there is a shortage with your order, we will refund or credit you for the difference. All claims must be submitted within 72 hours of date of delivery
CAN I ORDER SAMPLES FOR SIZE PURPOSES?
If you require, we can order in a set of samples for sizing purposes. We use our quote calculator to determine price. When you’re ready to place your order, bring the shirts in for printing, and we’ll credit your samples into your larger order. The shirts must be unwashed and unsoiled for printing purposes.
If you decide to not go forward with an order, you remain the owners of the samples we ordered in for you. If you go forward with your order, but change the shirt colour, we will take your samples and swap them for your new colour, only if the shirts are in new condition. The shirts will be returned to our supplier unworn, unwashed, and unsoiled, so we have to inspect all returns. If goods are being returned via courier you MUST get a return authorization number first, via email, from us. We do not cover the cost of shipping goods back unless we have approved the order in advance.
WHAT ABOUT APPAREL DEFECTS?
Only when a printer examines the print area of the shirt, does each piece of your order get closely inspected. When a black t-shirt reveals a small hole (usually the size of a pin head), the shirt gets pulled aside and subtracted from your order. If we have a replacement piece(s) we’ll use them — but when a job is set up, we can’t wait around for new apparel to be delivered.
Every 100th job might have a 2% to 5% shortage as a result of apparel failure — if you don’t like those odds, please over-order.
We will not accept liability for apparel failures after 3 days of you being in procession of your order.
WHAT ABOUT OUT OF STOCK ITEMS?
Steel Town Graphics will not be responsible for items that are out of stock. All apparel is purchased each business day at 1 pm, closest after your order was placed. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order. Once we have started your order in good faith, we will not be held responsible of manufacturers inventory shortages. We work with you to solve the shortage, but shortages are not grounds for cancelling your order.
There is no point in us checking suppliers inventory until the time we actually place the order. At that point, if there is an inventory issue, the supplier will notify us and we will work with you to find a solution
WHAT ABOUT MANUFACTURER DEFECTS?
Steel Town Graphics is not responsible for manufacturer defects such as garment colour inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of these issues.
If we discover a defect before printing: We get a new shirt(s) and you’ll never know…
If we discover a defect after printing: We deduct it from your order and you get one fewer piece.
If you discover the defect after pick up: call or email us ASAP.
Please note: Suppliers like Gildan knit hundreds of miles of tubular cotton each hour. It’s then cut into hundreds of thousands of t-shirts that are assembled daily spread in factories across the Americas. They sell initially for less than the cost of a coffee at McDonalds. They’re not going to be perfect.