GENERAL INFORMATION

WHAT ARE YOUR HOURS OF OPERATION?

Monday to Friday, 10:00 AM to 8:00 PM. Our showroom is also open on Saturdays from 12:00 AM to 4:00 PM.

CAN I ORDER JUST ONE SHIRT?

Yes, depending on the print method you can order (1) shirt , screen printing has a minimum of 12 pieces. Sublimation has a minimum of 24 pieces. However embroidery , and vinyl and DTG print methods have no minimum.

WHAT IS YOUR TYPICAL TURNAROUND?

Our standard turnaround time is currently 10 business days from the time that you pay for your order. If you have a specific deadline that you need to have met, please notify us when placing your order. Taking more than 24 hours for approving your order will add to your turnaround time.  

At Steel Town Graphics we will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors or any acts of God. If we expect or foresee any problems in advanced, we will be sure to notify you and work with you to rectify them, or delays in ordering or payment.

Note: Turnaround time does not include shipping time. Please, plan accordingly.

CAN I MIX MENS AND LADIES FITS?

Yes, BUT make sure your print size works for the largest cross-section of sizes.

Ie. If your print is 10 inches wide, it will likely look too small for an 3XL size t-shirt. The reverse could be said for ladies extra small where 10 inches might be too wide for the seams on the shirt.

CAN I MIX AND MATCH STYLES?

Only to a degree — but ask your sales rep. Crewneck, v-neck, polos all require different setups and screens — if we can somehow accommodate without extra expense to you, we will try to. Screen changes: our charge is $25 per change.

WHAT ABOUT MISTAKES?

Mistakes happen when printing. When we make a mistake using a shirt we supplied, you’ll never know it happen as we grab another from inventory. Our markup acts as your insurance. When you provide the shirts, we charge for the number of properly printed. We do not cover the cost of misprints when you provide the apparel. If you discover a mistake that we didn’t, please know you’re covered as we’ll fix the problem as quickly as it’s possible.

DO YOU HAVE RUSH CHARGES?

If time is a factor, please let us know at the start of the conversation. We try to lessen the sting of rush fees. Rush charges get your order to the proverbial front-of-the-line, but delays due to weather, power failures, vendor shortages and shipping errors, etc. fall outside of even rush charges, which will not be refunded.

WHAT BRANDS DO YOU OFFER?

We print on all types of t-shirts ranging from Canadian hand-made organic tees to all of the large t-shirt manufacturers such as Gildan, American Apparel, Anvil, Next Level, Bella + Canvas, Alternative Apparel and Authentic T-Shirt Company, just to name a few. We have products available to fit any budget or style requirement. If your not sure what product might work best for you, please feel free to get in touch with customer service.

DO YOU OFFER YOUTH SIZES?

Yes we offer a number of styles with youth options available.

HOW MANY SHIRTS SHOULD I ORDER?

Order what you need, but with the above in mind, we recommend as much as a 8-10% over order to keep your options open. Example: 25 small, 25 medium, 25 large, 25 extra large – maybe get 2 more of each, just in case!

You can order any combination of men’s, ladies, and youth from small to extra large. Our suppliers apply a surcharge on shirts that are 2XL or greater in size and we pass that charge onto you.

CAN I REQUEST SPECIFIC MEASUREMENTS WHEN PRINTING?

Even though at Steel Town Graphics we have been printing for over 5 years, there is no way to effectively and efficiently measure a distance from the collar on each shirt, as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and T-ShirtGuys will not reprint or refund these shirts.

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